K-POP MUU · AFTER-SALES CARE
Returns & refunds
Please use 1:1 support or contact us for return instructions before sending anything back. Do not ship a return without confirmation. This policy does not limit rights granted by applicable law.Effective date · 2026.09.03Request window
Where permitted by applicable law and where the item is eligible, contact us within 7 days of delivery to request a return. For defects, damage or incorrect items, provide your order number and photos as soon as possible; longer statutory periods continue to apply where required.
Eligible condition
Except for incorrect, damaged or defective items, returns must be unused, unopened, with labels and outer packaging intact, and include all gifts, accessories and inclusions. To protect collectible value, opened items or items no longer fit for resale may not be eligible.
Return costs
For a change-of-mind return or exchange, the buyer normally bears return and outbound delivery costs, duties and necessary handling fees. For our shipping error, transit damage or a confirmed product defect, we cover reasonable costs in line with applicable rules.
Refund processing
After we receive the returned item and complete condition review, we process a refund to the original payment method or under the applicable payment rules. Processing by the payment provider, bank, international carrier or tax authority can affect timing; non-refundable shipping, duty or service charges are disclosed where applicable.